Testimonials

     

 "This was the best IICRC class I've ever attended. I've been in this industry for 10 years & have never come across an instructor with so much industry experience. Mrs. Bowles did an amazing job at making sure everyone in the class was engaged & actually comprehended the information she was providing us with. I personally learned at least 10 new methods that I will be immediately incorporating into my work. I recommend everyone in the restoration business attend at least one of her classes!" 

Shawn Shields: Rose Restoration Solutions, Florida

     

 Thank you very much for making me laugh while learning. That is quite a feat. You are an amazing instructor and I'm very happy that ServPro chose you to train us. I hope you have a wonderful day. 

Sean Tamayo: Project Manager - SERVPRO of Edmonds & Lynnwood

     

 Sandy was a wonderful instructor, and I thoroughly enjoyed the course. It was great to have an option that was available virtually, especially since in this industry it is difficult to actually step away from the office. Sandy's class was engaging, and felt as if we were there "in person." I would recommend her classes to anyone! 10 out of 10! 

Crystal Harwell: Solutions for You

     

 I have taken many courses over the years and Sandy is far and away the best instructor I have ever had. Certification classes are rarely fun, but Sandy made this one a breeze. She was informative, funny, and practical. I am new to the restoration business and the case studies she shared from 40+ years of industry experience were incredibly helpful! 

Kevin Misenheimer: Alldry Services of Chattanooga

     

 In the past few years I have had many opportunities to conduct training: HR subjects, Lean/Six Sigma, Company objectives, etc. This does not make me an expert trainer, but it has made me quite discerning when evaluating other people's training methods, especially when they are training me! I found Sandy Bowles to possess an exceptional delivery method. She introduced me to a subject that I had little previous experience with and most of it was lecture based. These two things could have made it a painful experience, but what I found was quite the opposite. Her presentation, accompanied by real life stories, made it easy to digest the information and the IICRC testing confirmed how well the information was retained. I felt quite at ease during both exams. It's not my regular practice to go on like this, but I was so impressed that I had to let you know. 

Randy McBride: Owner, ServiceMaster Restore

     

 Mrs. Bowles is the real deal. She goes the extra mile in all aspects. She related info more into the "Real" field work where I could understand and take in more info than normal instructors. I really enjoyed this class. BEST YET!! 

WT Carroll

     

 "Sandy is an angel! I entered this class without any experience in the field. Fire restoration is a much-needed service in our rural community, and my husband and I are going to add it to our company services. Before this class I was very overwhelmed and unsure of how we would tackle this responsibility, but after Sandy's class with real life experiences, proven restoration techniques, and practical client relations, I feel ready to take my company on to bigger and better things. Sandy is an amazing instructor and I know she's changed my company and family's future for the better! Thank you, Sandy!" 

Stacey Babb - Ower, Armstrong Complete Cleaning

     

 BEST class I've ever been to. The speaker was very entertaining. Was able to hold your attention with stories, examples, slides, etc. The information presented was very pertinent in today's workplace and life in general. It would be hard to improve upon this seminar, but a sequel would be great! :-) 

Sharon Opel

     

 I've been remodeling for 20 years. I thought to myself, since I have experience remodeling and don't need a license for flood remediation, I don't really need to take this course. Boy, was I wrong! I'm so glad I did. I learned a lot. Sandy B is a fantastic instructor. Her long-time field experience and knowledge brought a ton of extra value to her already informative and entertaining course. I'll be back for more!!! 

Matthew Christian, Remodeling Matt - Holiday, Florida

     

 Sandy, I wanted to thank you very much for the WRT class. What I appreciated the most was the way you instructed the students. You were able to keep each and every one engaged. From the newbies, like myself, and those with many years of experience. Once again, Thank You very much for your class. I look forward to being in another one of your classes. 

Norm Garcia

     

 This course (Ethics) and its presentation are so far superior to any similar course that it is beyond my comprehension to think of how to improve upon it - other than extend the course over 3 days... Make it mandatory for everyone over the age of 18! A+++ (per Dunn & Bradstreet!) 

Stan Olenn: State Farm

     

 How instructive stories from an experienced person can be. Those that you've shared..I wouldn't have been able to find in any manual or had the chance to learn otherwise.. standing your ground with adjusters..pushing things back in their court..addressing situations with home owners/adjusters differently and with more confidence!! Thanks! 

Melissa Plamp

     

 The following stood out during my experience: 1. The wealth of knowledge gained through a lifetime of experience and dedication to the restoration industry. 2. The manual was packed with detail but still easy to follow. 3. Your patience in answering all of the group's questions. 4. The unique stories and experiences that you shared showed enthusiasm and passion. 5. The content over PIM and how you should orientate yourself to safeguard you and your team's health had a significant impact on me. Also, now every time I arrive at a job location, I sing the mighty mouse song in my head, and it immediately focusses my thoughts on what we are here to do - help the customer during their difficult time. I really enjoyed your injection of humor it kept the class interesting and engaging. I still have plenty to learn and I look forward to our next encounter. Thank you again for sharing your knowledge so that we have an easier path. 

Peter van Rooyen: Mitigation Project Manager, ServiceMaster of Salem

     

 What did I like most about the instructor and course? Enthusiasm! Sandy made this course very informative and entertaining! I learned so much and enjoyed learning it. The manual was very easy to read and follow, plus it had many helpful hints to use out in the field. I took this course as a refresher and for CE credits. I learned so much more than the previous class before. I actually looked forward to returning on the second day. Everything was wonderful. 

Amber McCrudy

     

 This was my first experience with Sandy Bowles as an instructor and she was awesome!! She kept the class on track throughout the three day session and covered her agenda as well as all questions from the class participants. She used humor at the appropriate times and made sure every student knew the importance of the procedures and how this training could help and protect them in the field. It was apparent to see the class understood that she had the experience to back up her classroom theories. Sandy made this class fun for everyone including me. 

Steven Horlings: Business Development Manager, ServiceMaster Clean

     

 I was very impressed with the UFT class with Doug Bowles. The class was informative, fun, and very well explained. 

James Dodson

     

 You don't have enough pages for me to tell you how great Sandy Bowles is. She taught us so thoroughly and with such effervescence, she made learning a pleasure. I love Sandy's style so much that I will send all my techs to training if I know Sandy will be teaching. You can't fail if Sandy is teaching. I've learned so much, it's changed my views on Disaster Restoration. 

Sam Zabadneh: Owner, ServiceMaster Restore

     

 Sandy was extremely knowledgeable and uses her past experience to bring real life situations to our learning environment. She was able to relate the material being taught in an easy to understand manner we can use on a daily basis. Sandy is the best! The more I learned, the more I realized how much I did not know. Sandy made herself more than available to the students before, during, and after the class. She is a true asset to our profession. I can't say enough positive comments about Sandy. She made the course fun and easy to understand! 

Holly Douglas: Ace Environmental

     

 Sandy was one of the BEST instructors I've ever had, and I'm currently enrolled in an MBA program. She was very knowledgeable and explained the material clearly. AWESOME, AWESOME 

Roger Ellsworth

     

 Sandy made all the concepts and procedures very clear. Her humor and enthusiasm made the topic very interesting. The manual is very user friendly for field work too! I'll use this manual a lot in training my folks. 

Cindy Bowman

     

 A large thank you to Doug Bowles and the Horizon team. Doug shared his experiences with us which is priceless to me. Great class and instructor, and I would take it again in the future as a refresher. 

David Villagran

     

 She was very informative. Kept class awake and was a very fun person to be taught by. Sandy was full of knowledge and knowhow and if she didn't know it, she went out of her way to get the answer for us. 

Gary Kooiman: ServiceMaster of Fresno

     

 Sandy's presentation was excellent. I've attended a number of these classes and none were better. Thanks. Well Done! 

W.J. Blake

     

 She kept us on our toes and she had a good sense of humor. The manual was full of information that will be great to look back on. I enjoyed her class. She helped me with a lot of things I encounter on a day to day basis. 

Claudia Siracusa

     

 The instructor, Sandy Bowles, was a lot of fun. She made learning fun. She makes it a point to highlight the "more important" topics in the manual along with a cool/fun story. Thanks for the GREAT class, Sandy!!! 

Don Farnsworth, JR.

     

 Sandy was very well informed. Had a lot of stories and situations that made understanding the class easier. She was energetic and had a great attitude. Easy to stay engaged and follow the lecture. A great instructor and I would highly recommend taking her classes to everyone. 

Jaydon Cuesta

     

 Sandy was informative and helpful. I have had her as an instructor before and it is always a very positive experience. 

Caleb Schilling

     

 Very Informative. You won't find an instructor with more experience on the subject. Sandy helps the students know the material and also the things they need to avoid to do well running their restoration business. 

Glenn Hawkins: Independent Insurance Adjuster

     

 Sandy's class was great! I am a Public Adjuster and learned a lot from this class. She made it very enjoyable! Highly recommend! 

Cayne Seamour: Public Adjuster, Elliott Claim Services, Ft. Worth, TX

     

 "One of the best classes I have been part of. Sandy was knowledgeable and had the best personality! " 

Jason Demonbrem

     

 "Sandy brings a ton of knowledge and personal experience to the course...you can't beat it. She knows her stuff!" 

Marc Pearson: Paul Davis, Encinitas, CA

     

 I just want to express my gratitude for your excellent courses (FSRT & OCT Combo Course). I enjoyed your course because it was more than just a rundown of material. I appreciated all the real-world knowledge, stories, and cleaning wisdom you imparted to us - not only in work life but I just cleaned my girlfriend's apartment and looked at everything in a new light. For the first time ever I think I got a thumbs up from the lady for my cleaning efforts. So, thank you very much and I look forward to getting a tough job and knowing I can flip through my trusty handbooks and get a good start tackling any problem. 

Chris Gibbons: Paul Davis Restoration

     

 Sandy Bowles at Horizon was AMAZING!!! I could not of had a better instructor!!!!! 

Christina Medina: Speed Clean Services

     

 Despite my language problem, I attended your course from Turkey, a location far from the United States of America. In fact, I have never met an educator who is as well-equipped and enjoyable as you in the trainings I have received so far. Thank you very much for your hard work and patience. When I need technical training in the future, my address is now clear. 

Birol BİNGÖL

     

 The instructor was amazing. She was very informative, knew how to keep everyone interested. You could tell she has been doing this for a long time. I've been in restoration for almost 4 years, and I learned a lot from this class, quite a few things that I will implement on my everyday jobs. All in all, I would absolutely recommend this company. 

Shelby Mitchell: ServiceMaster of Tri-Cities

     

 I took FSRT - Fire & Smoke Restoration Technician - and OCT - Odor Control Technician from Sandy Bowles. Both were very good classes. Sandy knows her stuff and I'm glad I had an instructor with the level of experience in the field as well as the IICRC experience. She gave real world examples and was very good at explaining when we had questions. I will be recommending these classes to others. 

Cory King: Estimating ^ Audit Manager, SFY, LLC

     

 The experience was wonderful. Doug is extremely passionate about the work that he does. So much so that some of it has rubbed off on me. I learned so much about upholstery cleaning that I'd never thought about before. Thanks, Doug! 

Josh Rodriguez